Engineering Blog

Insights and learnings from our engineering team

A Study on Latency and Perception
Featuredengineering

A Study on Latency and Perception

Latency is one of those invisible forces that shapes user experience more than most people realize. In healthcare, where patients may already be stressed, that perception becomes critical.

Oct 14, 202510 min
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Building Smarter Conversation Flow: When AI Should Wait Before Responding
engineering

Building Smarter Conversation Flow: When AI Should Wait Before Responding

Anyone who's used a chatbot has experienced the awkward dance of interrupted conversations. Real conversations don't work this way. Here's how we fixed it.

Aug 29, 20256 min
#conversational-ai#user-experience#chatbots
Announcing Carecode: An AI Call Center for Healthcare Companies
company

Announcing Carecode: An AI Call Center for Healthcare Companies

Patients face, on average, 3 hours of administrative tasks for every 1 hour of medical care. At Carecode, we believe this needs to change.

Aug 28, 20252 min
#announcement#healthcare#ai
The Technology Behind Carecode's Conversational AI
engineering

The Technology Behind Carecode's Conversational AI

Chatbots were once hailed as the future of customer support automation. Generative Conversational AI ushers in a new era. Here's how Carecode's architecture works.

Aug 28, 20252 min
#architecture#conversational-ai#llm