Announcing Carecode: An AI Call Center for Healthcare Companies

Patients face, on average, 3 hours of administrative tasks for every 1 hour of medical care. At Carecode, we believe this needs to change. That's why we created Carecode: a solution that replaces human operators, IVR systems, and chatbots with AI agents capable of holding natural, effective conversations in your brand's voice — through text, audio, or voice.

What Carecode Does

We operate your Call Center with PhD-level-AI-Agents and cut 50% of your costs. We can schedule appointments and complex exams, process payments and refunds, handle check-ins, managing billing and answer social media interactions. Our operational system connect seamlessly to your databases, unifying patient interactions into a single, intelligent flow.

Why This Matters: This approach frees people up for high-value tasks, increases efficiency, and strengthens your brand while reducing operational costs.

Backed by World-Class Investors

We've raised a pre-seed round led by top global investors: Andreessen Horowitz, QED, Endeavor Catalyst, K50 Ventures, and Latitud Ventures. We're also supported by the healthtech community, including leaders like David Vélez (Nubank) and co-founders of dr.consulta.

The Problem We're Solving

In Brazil, 50% of healthcare revenue (roughly R$500 billion) is consumed by administrative and service costs. At the same time:

• 6 out of 10 patients never receive an answer
• 60% of calls are poorly rated by patients
• Patient experience directly impacts up to 65% of company revenue

On the operations side, 80% of call center agents report being stressed due to overwhelming demand.

Our Impact

By replacing outdated technologies and reducing dependency on human operators for routine tasks, Carecode increases accuracy, efficiency, and patient satisfaction — while enabling people to focus on work that truly matters.

Where We Are Now

We're already testing our platform with healthcare partners. If you'd like to explore what Carecode can do for your organization, join us as a design partner through our website or on LinkedIn.